LabraFamily, based in Gatineau, Québec, explains below how it handles personal information when you visit this website, contact us or reserve a puppy.
What we collect and why
The contact form asks for your name, email and message. A telephone number is optional. We use these details to answer your request and, if you choose to proceed, arrange a reservation, pickup or delivery. Please do not enter payment card details, identity documents or other sensitive information in the contact form.
We use the information you provide for the purpose explained when we collect it. If we need it for a different purpose that requires consent, we ask separately. You may choose not to provide optional details. Without a reply address and a message, we cannot respond through the form.
Technical information and cookies
The contact form uses a temporary first-party session cookie to protect the form against unauthorized submissions. It is not used to track you across websites. The form also uses a coded identifier derived from the connection IP address to limit repeated submissions. Hosting infrastructure can process technical information such as IP addresses and request timestamps to deliver and protect the website.
Public pages do not use advertising cookies or audience analytics. Social media links take you to other websites when you click them; those services have their own privacy practices. The Labrador questionnaire calculates its result in your browser without sending your answers to us.
Access, service providers and processing outside Québec
The LabraFamily team members handling your enquiry or reservation have access to the information needed for that work. Form messages are saved in a private directory on the hosting account and sent to our business mailbox, with a copy sent to a mailbox we use on Gmail. Website hosting and email providers process information to provide those services. When necessary for an agreed delivery, we may share the details needed to arrange it with the delivery provider. Information may also be disclosed when legally required.
Hosting, email processing or delivery arrangements may involve access, processing or storage outside Québec. For questions about these arrangements, please contact our privacy lead.
Retention and protection
We generally keep information used to handle a reservation for about one to two months. We keep other enquiries only as needed to respond and follow up. Contracts, transaction records or information needed for a legal obligation or dispute may need to be kept longer. Technical records are kept according to their security purpose and the applicable service settings.
The site uses HTTPS. The form uses a session token and submission limits, and submitted messages are stored outside the public website directory. We use these measures to limit unauthorized access.
Your rights and how to contact us
You may ask to access or correct your personal information, withdraw consent where applicable, request a copy of qualifying computerized information in a structured format, or ask about deletion or other rights under applicable law. Withdrawal may affect our ability to continue handling your request. We may verify your identity before responding.
For a question, request or complaint, contact Anna, founder and privacy lead, at info@kennel-labrador.com. Explain which information or practice your request concerns. You may also contact the Commission d’accès à l’information du Québec or, where applicable, the Office of the Privacy Commissioner of Canada.